Training

Training

Customized

Bulter Training

At Noble&Hitsch, we can assist you with a customized Butler Training which directly benefits your resort through our experiences, unique training system, easy to understand explanations, exceptional role plays and use of our mindful exercises. Our experience and expertise in all matters related to Butler-, Hospitality- and Customer service, allow us to provide comprehensive training that benefits your organization with visible results, outstanding guest feedback, proud staff members and positive work environment. We specialize in high-end training for the hospitality industry as well as for staff in private households. Adhering to the traditional British style Butler traditions, Noble&Hitsch uses established proven techniques and modern methods to achieve the results our high profile clients are accustomed to.

Based in Hong Kong, we provide our services throughout Asia with a focus on Mainland China, Hong Kong, and Macau. We offer consulting services and hands-on practical training to corporations such as hotels, casinos and real estate companies which require high-class hospitality services. Our comprehensive consulting includes setting up management systems, service configuration and facilities control while offering staff management on-site training. Consulting in other areas is also available for sales, PR & Marketing matters and other related disciplines as necessary, to give you a total seamless approach. The training for hotel butlers consists of approximately of 40% theoretical training and 60% practical training. However, the training will be customized according to the needs and wishes of the client.

Butler Training

Bring your Service to the next level!

  • Hotel Butler
  • General introduction
  • The Role of the Butler
  • Tasks & responsibilities
  • Intuitive service
  • Hotel Butler Management
  • Communication
  • Integral Communication
  • Body Language
  • Presentation Skills
  • Table manners
  • In Suite Service
  • Breakfast service
  • Luncheon service
  • Grooming
  • Butler Standards
  • Wardrobe management
  • Suitcase backing – unpacking
  • Ironing
  • Laundry
  • Shoe-polishing
  • Housekeeping
  • Room preparation
  • Room cleaning
  • Afternoon Tea
  • Dinner service
  • Coffee and Tea
  • Drinks and Snacks
  • Room maintenance
  • Turndown service
  • Guest Management
  • Pre-arrival
  • Arrival procedures
  • During the stay
  • Departure procedures
  • Post-departure
  • Difficult Guests
  • Etiquette & Protocol
  • International Etiquette
  • How to inspire creativity
  • Leading vs. Managing
  • Leadership
  • Basic Management skills

The above is a breakdown of our technical skills and practical training which guarantee a successful result of our training. To ensure the implementation of the correct procedures, we will use the Hotels/Resorts Standard Operating Procedures (SOP’s) as a guideline for the training. Should the SOPs not be up-to-date, or not be present, it is our pleasure to assist in the amendment and development of said SOP’s.

The Butler training program will be delivered via the following methodology:

  • Lectures by trainers
  • Noble&Hitsch Training
  • Presentations and videos
  • Practical demonstrations
  • Role-plays
  • Student projects
  • Real-life examples
  • Practical exercise
  • One-on-one training and correction

The following supplies will be needed to create successful training:

  • Translator if students not fluent in English
  • Printing facilities
  • Training Venue
  • Training/Meeting room (Theory Training)
  • A suite/villa (Practical training and role play)
  • Projector and screen
  • Sound provided for videos
  • Flip chart with markers
  • Notebooks & Pen’s for students
  • IT support when required and WI-FI access
  • Food and Beverage equipment for suites and villas
  • Cutlery
  • Fine China
  • Crystal/glassware
  • Linen
  • Cleaning materials
  • Aprons for students